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What is included in a Campervan?
See
Campervan Terms and Conditions.
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How far is it from Christchurch to Wanaka?
6 hours
approx.
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How far is it from Queenstown to Wanaka?
1.15 hour via
Cromwell or 1 hour via Crown Range.
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Do I need an international drivers licence to drive
in New Zealand?
A: You can
legally drive in New Zealand if you have either a
current driver's licence from your home country, or an
International Driving Permit (IDP). The law here
requires all drivers carry their licence or permit when
driving. You will only be able to drive the same types
of vehicles you are licensed to drive in your home
country. Just make sure your driver's licence is
current, and if not in English you should bring an
English translation with you or obtain an IDP
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How old do I need to be to drive a Rental Car?
Drivers must
be 21 years of age or over. If you are over the age of
75 years, a medical certificate is required. Also see
Campervan Terms and Conditions
as well as
Rental Car Terms and
Conditions
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Is there a minimum rental duration?
Yes, it is 5
days for campervans and 3 days for rental cars. Our
Early Bird Offer is applicable to hires of 5 days or
more. Also see Campervan Terms
and Conditions as well as
Rental Car Terms and
Conditions
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How is the hire charged?
Campervans are
charged for every calendar day of the hire. Rental cars
are charged on a 24 hour basis. Ski passes are calendar
days. Also see Campervan Terms
and Conditions as well as
Rental Car Terms and
Conditions
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Can I pick up a vehicle at one Branch and drop it off
in another?
One way
rentals are available between all our Branches except
Wanaka. We have Branches in Auckland, Wellington,
Christchurch and Queenstown. There is a Queenstown
Airport concession fee of $12 for Rental Car pick-ups.
Also see Campervan Terms and
Conditions as well as
Rental Car Terms and
Conditions
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Can I pick up or drop off a vehicle at the airport?
Our Queenstown
and Wanaka Branches are located at the airport! We
provide FREE airport transfers for our Auckland and
Christchurch Branches, which are both super close to the
airport.
Also see
Campervan Terms and Conditions
as well as
Rental Car Terms and
Conditions
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What time can I pick up and drop off a vehicle?
Our vehicles
can be picked up or dropped off between 8:00am and
5.30pm daily at our Auckland, Christchurch and
Wellington branches. Queenstown hours are 8:00am to
5:00pm daily. We suggest you allow at least one hour to
be shown through all the workings of your Campervan by
one of our experts. Our Rental Cars are available from
Auckland and Christchurch 24 hours a day- please ask for
details for after hours pick ups and drop offs. Also see
Campervan Terms and Conditions
as well as
Rental Car Terms and
Conditions
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What if I want to change the vehicle type that I
booked?
If you wish to
take a larger vehicle and the vehicle is available, the
additional charge will be taken at the time of pick-up.
If you wish to downgrade to a smaller vehicle, you will
not be entitled to any refund.
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What is the diesel tax recovery fee?
It is a
government tax and is calculated and collected on return
of your vehicle as follows:
2 Berth: Nil
2 Berth (Toilet and Shower) NZ$3.20 per 100kms
4 Berth NZ$3.40 per 100kms
6 Berth NZ$3.70 per 100kms
The rates are subject to government changes and apply to
Campervans only.
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Can a baby seat be fitted to any of your Campervans?
Yes, baby and booster seats can be fitted into all
vehicles with a seatbelt and bolted in 4 and 6 berths if
you wish. Booster seats can only be fitted with 3 point
belts. Snowbound offers these for hire if you need one.
For specific details about where your child can sit
during travel, please ask your consultant.
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What Accident Protection Coverage options do you
offer?
For
Campervans: See Campervan Terms
and Conditions
For Rental Cars: See
Rental Car Terms and
Conditions
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Are there any roads that I cannot drive on?
Our vehicles
can be driven on any sealed/bitumen or well-maintained
roads. You are not allowed to drive on Skippers Road
(Queenstown), Ball Hut Road, (Mt. Cook), Ninety Mile
Beach (Northland), North of Colville Township (Coromandel
Peninsula) and the Tapu-Coroglen Road (Coromandel
Peninsula).
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Can I pull up and camp on the side of the road in a
Rental Vehicle?
New Zealand
has an extensive network of holiday parks in all major
tourist centres and in most towns. We recommend all
Qualmark rated holiday parks. They offer excellent
recreational facilities, as well as resources to dispose
of your waste water. They also have provision for you to
plug the vehicle into electricity. Take advantage of the
laundry, drying rooms and secure ski storage at most
campgrounds and the staff are also a great source of
local knowledge.
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How long does the battery system last?
Campervans
have two batteries one to run the engine and the other
to operate functions in the living area (auxiliary
battery) such as the fridge and lights. When plugged
into power at a campground, the auxiliary battery will
remain charged. If the vehicle is stationary for a long
period of time and not plugged into a powered site the
battery will only stay charged for approximately 12 to
14 hours. If you happen to flatten the auxiliary
battery, you will still be able to start the engine and
drive. Driving will recharge the auxiliary battery.
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How do I keep my Campervan warm in the snow?
When you stay
at a Caravan Park you simply plug yourself into the
power supply, turn on your heater and warm up. The
Campervan is easy to heat.
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What do I do with my wet ski gear?
The
Campgrounds that are located close to the ski fields are
all set up for the winter traveller. They have drying
rooms for all of your wet ski gear, heated bathrooms and
some have lovely hot spa pools. Truly comfortable
camping.
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Six people in a Six Berth?
The Six Berth
can sleep 6 people, but at Snowbound we recommend for
comfort and space 4 adults is probably the best number
of people sleeping in a 6 berth.
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Do you have Customer Assistance while I am on the
road?
Yes, we do.
Please phone toll free at any time within 24 hours to
give us the opportunity to assist you.
North Island Customer Care: 0800 651 080
South Island Customer Care: 0800 304 304
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IMPORTANT:
These pages serve only to answer frequently asked
questions. Please refer to our
Terms
and conditions, you can also see our
Campervan Terms and Conditions
as well as the
Rental Car Terms and
Conditions for full
information. All prices quoted in this document are in
New Zealand Dollars. Rates and conditions quoted in our
brochures and/or documents are subject to change without
notice.
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